FAQS

In case of large orders or unforeseen circumstances that prevent timely delivery, Optimum Nutrition will contact you to notify you about the situation. They will also provide an estimated delivery time along with a tracking number for your order.

Orders will be couriered during working hours on weekdays.

Orders placed after 12pm on a Friday will be dispatched by courier the following Monday (provided that Monday is not a public holiday) and delivered within 3 working days.

If you received the product less than 7 days ago, it is unopened, sealed, and in good condition, we can provide you with a full refund for the product(s) or exchange it for an alternative product. Please note that the return courier cost will be at your own expense, and we cannot refund your original delivery fee if applicable.

To return a product, please contact our head office at (011) 234-9890 or send us an email at sales@optimumnutrition.co.za.
We will provide you with instructions on how to proceed with the return.

Please make sure to seal the box securely and clearly address it to us with the provided delivery details. We cannot refund products that are lost during return shipping due to insufficient labeling or an incorrect address.

The return address for Optimum Nutrition is as follows: Optimum Nutrition Distributors (Pty) Ltd Unit 3 Moon River 6 River Close Barbeque Down Kyalami 1684

Once we receive the returned parcel, we will contact you to arrange a refund via EFT (Electronic Funds Transfer) into your bank account. Please note that an open product can only be returned if it was damaged or defective when you received it.

If you received a damaged or defective product, please contact our head office at (011) 234-9890 or send us an email at sales@optimumnutrition.co.za within 7 days from receiving the product.

We will arrange for the damaged product to be collected from the delivery address. Once we receive the product and confirm the damage, we will either exchange it for another product or provide a refund as per our return policy.

If you received the incorrect product, please contact our head office at (011) 234-9890 or send us an email at sales@optimumnutrition.co.za within 7 days from receiving the product.